Questions
Smooth Roots FAQ
A clear FAQ helps customers feel safe ordering bodycare products online.
Do you ship products?
Yes. Smooth Roots is planned as a shipping-only store for the first launch.
Are these products medical treatments?
No. Smooth Roots products are cosmetic/bodycare products and are not intended to diagnose, treat, cure, or prevent any disease.
What scents are available?
The starting scent line is Lavender, Cedarwood, Patchouli, and Citrus.
Can products vary by batch?
Small-batch products can naturally vary slightly in color, texture, or scent strength. The final wording can be adjusted based on the real production process.
What about sensitive skin?
Customers should review ingredients before use and discontinue use if irritation occurs. Patch testing is recommended for sensitive skin.
Will tallow products melt in heat?
Heat-sensitive products may soften or melt during shipping. The final shipping policy should include exact warm-weather handling guidance.